Our parents used to tell us not to talk to strangers and don’t get into cars with strangers.
Now we have an application that let’s us talk to strangers and get in their car with them.
Today, I took a Lyft Ride from hell…or so it seemed.
I wasn’t feeling great and it was raining.. You know, that soaking tiny misty gets all your clothes wet all the way to your soul rain? Yeah, that kind. I opted to skip the shared bicycle program and hop in a car with some strangers. What could go wrong? I’ve done this many times before and had no issues. But…there’s always that one time…and that for me was today.
It started with a shared ride where another rider had the same name as me. This confused the driver. She also had a vehicle rated for 5 passengers and already had three of us in it. This meant that any extras would have to climb over the backseat to get into a space that only a child might fit. Essentially, that wasn’t gonna happen as we queue a man with a name that I will simply call “Tiny”. Tiny was twice my size, nice as could be as most big guys usually are. He was our fourth passenger on the route for this shared ride to Hades.
Earlier when I hopped into the ride, I tried to get my seat belt to lock but it didn’t want to engage. That should have been my first red flag, along with sitting for 2 minutes while normal traffic cruised by and the driver was too scared to pull out into the lane. A failing seat belt should have been a “no go” but I persevered. I thought once again, what could go wrong? “Tiny” was what could go wrong even though it wasn’t his fault. The other passenger that shared my name decided he wanted no part of riding with Tiny and decided to bail out as he walked up to the vehicle. The driver was confused about what had just happened and didn’t know what to do. This was because the application for Lyft doesn’t allow the driver to boot the passenger off the list very easily or she simply didn’t know how to do it. Even if she had with the way things were going, she probably would have booted me instead and I probably would have ended up at bailout dude’s destination.
A few minutes into this downward spiral of a ride, bailout dude calls the driver and says he needs the driver to mark him as dropped off in the app. Presumably, he wanted to get another ride where Tiny didn’t exist. Now the driver is trying to operate the app and drive in the rain and not boot me out of the app instead of bailout dude. Meanwhile, Tiny and I are exchanging a few chuckles about how he would have cancelled the ride if he had to climb into the “Jump-seat” in the back. Mind you, there’s no doors back there…so there’s that.
Now the driver is getting a little flushed and keeps saying she didn’t know why bailout guy hopped out without saying why. I think she’s feeling a little concerned about her rating at this point and she still can’t boot the guy off the ride in the app…but she gives it the old college try while we are moving, albeit very slow…or maybe it wasn’t a “college” try. Just a try? Who knows? Now I’m starting to regret hopping in the ride with strangers and I’m thinking bailout guy had the right idea…Man I miss that guy now…
Now the driver is confused and complaining as to why the app tried to schedule a full load and I’m becoming a bit annoyed at this point because I really just want to get to work but I held my tongue. I did say that she probably had that happen because she insisted that her Toyota RAV4 was able to carry 6 people. That’s her plus 5. Ummm, that would be a no. Besides have you seen Tiny back here?
As we finally rounded the corner to my office, we struck…and I mean struck the curb on the corner. Remember that seat belt thing that wasn’t working? No we come full circle and the belt isn’t working, me and Tiny are taxing the suspension and the curb wants to help. I bashed my head onto the roof as a goodbye gift but this wasn’t all of it.
I hopped out at my stop not 150 feet away. Dragged my backpack out and Tiny handed me my umbrella that had somehow fallen out of my pack. Looking back at this point, I would not have been surprised if the door would have been taken off due to passing traffic, but that didn’t happen.
Tiny asks me if I’m OK after bashing my noggin on the edge of the window and I think I am good so I say, I’m OK, I just want this ride to be over. He quietly says, “Yeah, me too” Or at least I think that’s what he said.
Now I’m at the door and Mr. Doorman opens the Door and walking in and doing a recursive check to verify I didn’t leave anything behind. Welp! No wallet! Crap! I’m pretty sure it was knocked out of my coat pocket during our attempt to jump the curb, Dukes of Hazzard Style.
As any normal person would do, I panicked. I’m missing a wallet and standard accouterments that enable travel and personal identification along with a few bucks cash. I’m also concerned about the link it has to my finances. Hoping for a quick resolve, I looked for a contact number to the Lyft company and as it turns out, they have very craftily disappeared without so much as a method to speak to a real person who might have the ability to assist. Instead, there is a stale number on the web that directs you to a web page that I never have received a call back from when I filled out the info. They did however tell how to contact the driver to see if they found my missing object(s). You have to search your ride history to get a contact number for the driver.
Here’s the fun part. You can’t search your ride history if you haven’t completed the transaction for the ride. In my case the app wanted to know how my ride from hell went and I had a choice. Lie, tip, and give 5 stars and say how nice the ride was…ORRRR. tell the truth and maybe never see my wallet again. You can imagine my decision.
Now I’m looking through the app after completing the transaction and I find the “contact driver because you left some crap in thier car” link. In order to use it, they will charge you an additional 15 bucks to get your stuff back if they deliver it to you. (It goes to the driver). So I agree with no other choice and call the driver….BINGO! They have my wallet!
I eventually got my wallet back unscathed and the cash was in there. I tipped her 20 and she says thank you and I should complete the lost item think in the app so she can get the additional 15 bucks. Are you kidding me? I think I will though because the app may not work if I don’t even though I just handed her 20 cash…BTW: the website suggests you tip in cash so not only do they hit you for using the technology to contact the driver but they charge you to connect with them.
So, I’m into a ride for $4.50 plus a $5.00 online tip to help ensure that sure my wallet doesn’t disappear, a $15.00 charge for a delivery fee and $20.00 as a thanks for not cleaning my wallet out at a grand total of $44.50 and an excess cost of 40 bucks. None of this would have happened if the seat belt worked and the driver had not tried to jump the curb. It’s not like I was being careless in keeping my stuff on my person but I still had to pay.
Winning the battle or winning the war?
If I had blasted the driver for the bad driving, her apologetic complaining, misrepresenting how many people here vehicle could carry and general bad experience they delivered, I might have won the battle regarding crap service but I would have lost the war in getting my wallet back as they had the upper hand.
Yes the Lyft connection interface sucks as does their customer service but with my wallet hanging in the balance, I had no choice but to play the game their way. I will however very carefully reconsider doing business with them if I don’t hear back soon.
Until then, I have realized that you really are getting into a car with strangers and the company they work for doesn’t want to talk to you.